How are packages shipped?
All domestic and international packages are shipped via the United States Postal Service. The least expensive method, which is typically Priority Flat Rate, is used unless otherwise requested.

Should I buy shipping insurance?
Quilt Fabric Closeouts will not be responsible for lost or stolen packages. If you would like to purchase extra insurance on a package, we have provided a shipping option at checkout which includes insurance in your shipping price. If your package is being shipped internationally and you wish to receive insurance and tracking information, it may be necessary to upgrade to a more expensive shipping method. USPS is not able to offer tracking or insurance on international flat rate envelopes. Automatic indemnity insurance is included on international flat rate boxes. Please indicate in the comments section of you would like your smaller package upgraded to a box for insurance purposes. We have had very good success with USPS. Our delivery rate to date is 99.1%.

I am an international customer. Will I have any additional charges and how is my package declared?
Any customs, duties, and VAT taxes are solely the responsibility of the buyer. Quilt Fabric Closeouts will list the total for products purchased on the customs form.

How are the shipping charges calculated?
Shipping charges in the system are calculated by the total dollar amount of the order. While we make every attempt to keep this chart as accurate as possible, due to the range of our prices, it is sometimes necessary to make a manual adjustment to the shipping charge. In 99% of cases, the charge is reduced in your favor. In cases of ordering bulk weight or wideback fabrics, it may be necessary to increase the shipping charge to actual costs.

SHIPPING CHART FOR 42-45” COTTON:
(*PLEASE NOTE THAT WE WILL ADJUST SHIPPING LOWER IF THE SYSTEM CALCULATES A HIGHER CHARGE THAN SHIPPING CHARGES SHOWN BELOW)

USA
.5 - 2 yds $4.25
2.25 - 9 yds $5.00
9.25 - 22 yds $10.65 OR LESS
20.25 - 34 yds $14.35 OR LESS

Canada & Mexico / International
1/2 - 1 Yard $5.25 USD / $6.50 USD
1-9 Yards $11.95 USD / $13.95 USD
9.25-18 Yards $23.90 USD / $27.90 USD
*THESE GUIDELINES WILL BE USED AND SHIPPING CHARGES WILL BE REDUCED IF THE SYSTEM CALCULATES A HIGHER AMOUNT*

Is there a minimum shipping charge?
Yes. Our minimum shipping charge is $4.25. Delivery Confirmation will be included on all First Class parcels.

Is there anywhere you won’t ship to?
We will NOT ship orders to Nigeria or Venezuela.

How can I get the most for my shipping expense?
When shopping, refer to the chart above. The best way to get the most “bang for your buck” is to fill the package. For example: Ordering 5 yards of fabric will cost you the same amount in shipping as ordering 8 yards of fabric.

Is sales tax charged on my order?
Sales tax is only charged on orders that ship to a Massachusetts address. The tax rate is 6.25%.

How is my fabric cut and packaged?
All orders are cut with accuracy to ensure you receive the correct yardage. Panels and distinctive stripes are scissor cut and all others are rotary cut. All fabrics are packaged in protective wrap/packaging so they are protected from dirt and odors.

How long does it take for my order to ship?
We make every attempt to ship all orders within 48 hours. A missing payment method or incorrect credit card information will delay shipment.

What payment methods do you accept?
We accept Visa, MasterCard, Discover, American Express and PayPal. When ordering with PayPal, a link to complete the payment will be provided at the end of our checkout. In addition to the credit cards we accept, PayPal will allow you to pay through a Checking Account.

I wanted to pay with Paypal but didn’t see the link when completing my order. What should I do?
Send us an email to let us know and we can initiate a PayPal link for you.

Is there a minimum fabric cut?
Yes, our standard minimum cut is ½ yard.

What is your Return Policy?
Our #1 priority is your satisfaction
Incorrect or Defective Item(s):
Please inspect your order upon receipt, as returns must be received within 21 days of the shipping date of the order. We stand by the high quality of our products and service, but unfortunately mistakes do happen. If we have made a mistake on your order, or if you receive a defective item, please call/email us to obtain a return authorization. We will gladly issue a full refund or replacement upon receipt and verification of the item(s). We do ask that the item(s) be returned in the same state in which you received it (unwashed, uncut, odor free).
Changed Mind/Don’t Like Color:
If you receive a fabric and decide you don't want it after all, you may return it within 21 days and we will provide you with an exchange or credit you for the cost of the item minus a 10% restocking fee. Shipping charges will not be refunded.

Where do your fabrics come from and how do I know they are first quality?
We guarantee that all of our fabrics are purchased from the manufacturer as first quality goods. We do NOT purchase second runs or damaged goods. In a few cases certain lines are only available through a distributor, but we only work with reputable companies that do not sell second quality goods. Due to the nature of cotton goods, even first quality goods can have minor flaws, so we make every effort to check every fabric cut before it is shipped.

What is your company’s Privacy Policy?
We take your privacy very seriously. Our site employs the very best security measures available to protect you. All of your personal information including your credit card data will be encrypted, which prevents it from being intercepted over the Internet. Our policy is simple: We will NEVER share or sell your personal information, including your e-mail address, to other companies for any reason.

I don’t like sending information through the Internet. How else may I place an order?
We accept orders online, by telephone, and by fax.

Is there are storefront or may I pick up my order?
At this time we do not offer public hours at our warehouse.